Restaurant Manager

JOB TITLE: Restaurant Manager

JOB FUNCTION: Manager

JOB LEVEL: Management

INDUSTRY: Hospitality

EMPLOYMENT TYPE: Full-time (subject to a six-month probationary period)

REPORTS TO: Food & Beverage Manager

LOCATION:  Accra, Ghana

START DATE:  August 1st, 2020

Summary and Corporate Profile:

 

A rapidly growing Group company with two decades in the hospitality industry is seeking an experienced Restaurant Manager to spearhead expansion and growth as well as and implementing strategies to enhance business continuity.

 

The Group is a proud family business that strives to focus on providing exceptional customer experience at any of its properties. The hand on management employed by the Group has been one of the key drivers for the success of the Group. Its slogan, “It’s about you” reiterates the group’s focus on excellent customer service.

 

Role Description and Responsibilities

 

  • To ensure maximum security in all areas under your control.

  • To liaise with customers regarding special functions.

  • To ensure that table appointments, including flower arrangements, are impeccable and that tables are set correctly.

  • To ensure that stations have their correct mise en place.

  • To ensure that faults and defects are reported to Maintenance and actioned without delay.

  • To maintain high standards of morale and personal appearance of all staff.

  • To ensure fair and equitable discipline, yet complying with house or company regulations.

  • To investigate and action the causes of staff grievances.

  • To be aware of all statutory regulations affecting safety and ensure that any safety hazard is rectified.

  • To ensure that all stocks and supplies are timeously requested, correct stock levels maintained and stored under optimum conditions.

  • To ensure regular stocktaking of all operating equipment at specified intervals.

  • To ensure that operating equipment is used properly and not abused, e.g. serviettes and waiters' cloths used for cleaning.

  • To ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information.

  • To hold regular On-the-Job training sessions to ensure that staff can perform their duties correctly.

  • To give feedback on guest letters and comments.

  • To maintain a high degree of interest in self-development, displaying this by making suggestions for real improvements.

Person Specification

Experience and Education:

  • Diploma in Business Studies, Hotel/Institutional management

  • Bachelor/ Master Degree in Hotel Management/Tourism

  • A minimum of +5 years of industry experience in a managerial and customer-focused role.  

  • International business knowledge, understanding, and experience of integrating online presence.

  • Experience working in managerial roles and providing international standard services to clients.

Skills:

 

  • Approachable, committed, enthusiastic, flexible and self-motivated, and social.

  • Able to demonstrate excellent interpersonal and customer service skills.

  • Analytical and creative.

  • Good planning and organizational skills,

  • Tact and diplomacy in dealing with staff-related to work environment needs. 

  • Ability to relate to staff at all levels, encourage and motivate people.

  • Ability to maintain effective working relationships with all levels of staff and the public.

  • Excellent verbal and written communication skills

  •  Ability to work with a wide range of constituencies in a diverse operation.

  • The ability to write reports, keep records, and work within budgets.

  • Leadership skills with the ability to set and prioritize goals.

  • Proficient in Microsoft Office Suite.

  • Charismatic and well-presented always due to the high level of interaction with local, national, and international visitors.

  • Excellent attention to detail with the ability to multitask and lead teams.

 

Business Behaviors:

 

  • Ability to lead multiple departments.

  • Customer-focused with the ability to build excellent working relationships. 

  • Ability to influence decision making.

  • Ability to provide international standard customer service experiences.

Interacts with:


Internal: 

 

  • CEO

  • Food & Beverage Manager

  • Management Staff 

  • Non-Management Staff

  • Other functions/departments

External:

  • Specialist consulting agencies

  • 3rd Party Organizations

  • Government ministries, departments, and agencies 

  • Clients 

  • All other external correspondence

Supervises:


Direct:

  • Restaurant & Bar Staff


Indirect:

  • N/A

Salary and Other Benefits 

Salary- Competitive

• Health Insurance

• Training and Development 

• Statutory Leave Days 

• Annual Bonus 

APPLICATION MODE

Please email your CV & Cover Letter to us at jobs@kusiconsulting.com with the subject ‘Human Resource / Training Manager’. Please ensure that your CV demonstrates how your experience‚ skills and abilities meet the selection criteria set out above. We will ONLY contact candidates who meet our criteria for the above role description.

Call

GH office:

+233 (0) 302 547 136 (landline)

+233 (0) 554 081 727 (mobile)

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