IT Manager



JOB FUNCTION: Information Technology

JOB LEVEL: Managerial

INDUSTRY: Hospitality

EMPLOYMENT TYPE: Full-time (subject to a six-month probationary period)

REPORTS TO: General Manager

LOCATION:  Accra, Ghana

START DATE:  August 15th, 2020

Summary and Corporate Profile:


A rapidly growing Group company with two decades in the hospitality industry is seeking an experienced IT Manager responsible for coordinating, planning, and leading computer-related activities of the firm. The IT Manager will be responsible for determining the IT needs of the firm and ensure the implementation of computer systems to fulfill the organization's information systems requirements.


The Group is a proud family business that strives to focus on providing exceptional customer experience at any of its properties. The hand on management employed by the Group has been one of the key drivers for the success of the Group. Its slogan, “It’s about you” reiterates the group’s focus on excellent customer service.


Role Description and Responsibilities


  • Survey of IT Systems

  • Systems and software maintenance and replacement plan.

  • Hardware maintenance and replacement plan.

  • Service providers

  • CCTV System and cameras are working with 3 months backup.

  • Electronic, documents and records management systems

  • Identifying and acting on opportunities to improve and update software and systems

  • Developing and implementing IT policy and best practice guides for the organization

  • Conducting regular system audits

  • Running and sharing regular operation system reports with senior staff

  • Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages

  • Managing and reporting on the allocation of IT budget

  • Providing direction for IT team members

Person Specification

Experience and Education:

  • A minimum of +5 years of industry experience in a managerial and customer-focused role.  

  • A degree or Master’s in Information technology or a relevant field is highly preferred. 

  • Up to date IT knowledge, international business knowledge, and understanding/experience of integrating online presence.

  • Experience working at management level and providing international standard services to clients



  • Leadership skills with the ability to set and prioritize goals.

  • Proficient computer skills, including Microsoft Office Suite.

  • Advanced proficiency in PowerPoint presentations.

  • Prior experience in hospitality, experience in customer service, or related field.

  • Charismatic and well-presented always due to the high level of interaction with local, national and international visitors.

  • Excellent written and verbal communication skills; proficient in English-language business writing.

  • Highly organized multitasker who works well in a fast-paced environment.

  • Excellent attention to detail with the ability to multitask and lead teams.

Business Behaviors:


  • Ability to lead IT, staff.

  • Customer-focused with the ability to build excellent working relationships. 

  • Ability to influence decision making.

  • Ability to provide international standard customer service experiences.

Interacts with:



  • General Manager

  • Management Staff 

  • Non-Management Staff

  • All other functions/departments


  • Specialist consulting agencies

  • 3rd Party Organizations

  • Government ministries, departments, and agencies 

  • Clients 

  • All other external correspondence



  • IT Staff


  • N/A

Salary and Other Benefits 

Salary- Negotiable

• Health Insurance

• Training and Development 

• Statutory Leave Days 

• Annual Bonus 


Please email your CV & Cover Letter to us at with the subject ‘Human Resource / Training Manager’. Please ensure that your CV demonstrates how your experience‚ skills and abilities meet the selection criteria set out above. We will ONLY contact candidates who meet our criteria for the above role description.