Human Resource / Training Manager

JOB TITLE:  Human Resource/ Training Manager

JOB FUNCTION: Human Resource

JOB LEVEL: Manager

INDUSTRY: Hospitality

EMPLOYMENT TYPE: Full-time (subject to a six-month probationary period)

REPORTS TO:  General Manager

LOCATION:  Accra, Ghana

START DATE:  August 1st, 2020

Summary and Corporate Profile:


A rapidly growing Group company with two decades in the hospitality industry is seeking an experienced Human Resource Manager with a specialty in training to spearhead expansion and implementation of HR strategies and opportunities to align with corporate vision. The HR Manager’s role is essentially to develop and implement programs that will help attract, train, retain, and develop employees of the hotel to reach its overall goals and objectives.


The Group is a proud family business that strives to focus on providing exceptional customer experience at any of its properties. The hand on management employed by the Group has been one of the key drivers for the success of the Group. Its slogan, “It’s about you” reiterates the group’s focus on excellent customer service.


Role Description and Responsibilities


  • To ensure that the recruitment and selection of staff are done objectively.

  • Develop and implement HR strategies and initiatives aligned with the corporate business strategy

  • Ensure that training is cost-effective and strategized within the firm's resources.

  • Develop and implement a comprehensive training program for all staff.

  • Ensure that the company's objective for labor turnover is maintained or bettered.

  • Ensure that legislated remuneration packages are adhered to.

  • Develop a comprehensive Human Resource manual that covers all facets of human resource management policies for Board approval.

  •  Review the existing conditions of service from time to time and recommend changes to GM for discussion with the CEO and Board.

  • Provide Onboarding programs for new staff and on-the-job training.

  •  Communicate the vision and mission of the company to ensure adherence.

  • Develop appraisal forms for Managers and all other staff.

  • Ensure that managers on contract are appraised quarterly, while all other staff are appraised bi-annually.

  • Develop an effective reward system for all staff. 

  • Ensure that staff welfare matters, especially insurance, staff meals, uniform, etc. are dealt with in a timely manner.

  • Ensure a grievance and disciplinary committee is put in place as soon as possible.

  • Ensure that the company has met and continues to meet all statutory acts and proclamations.

  • Any other related task as may be assigned.

Person Specification

Experience and Education:

  • Degree in Business Administration, Human Resources or related field

  • An MBA in HR or professional certification in SHRM will be an advantage.

  • A minimum of +5years experience in a managerial role is preferred.

  •  Proven working experience as HR Manager or Executive

  • Providing exceptional knowledge in HR, international business knowledge and understanding is an advantage

  • Prior experience in hospitality or related fields.



  • Strong analytical skill is required. 

  • People-oriented and results-driven 

  • Demonstrable experience with Human Resources metrics 

  • Knowledge of HR systems and databases 

  • Ability to develop strategy along with leadership skills 

  • Charismatic and well-presented always due to the high level of interaction with local, national, and international visitors.

  • Excellent written and verbal communication skills

  • Highly organized and can work well in a fast-paced environment.

  • Attention to detail with the ability to multitask and lead teams.

  • Proficiency in Microsoft Office applications is required

  • In-depth knowledge of labor law and HR best practices required.


Business Behaviors:


  • Ability to lead multiple departments.

  • Customer-focused with the ability to build excellent working relationships. 

  • Ability to influence decision making.

  • Ability to provide international standard customer service experiences.

Interacts with:



  • CEO

  • Human Resource Dept.

  • Management Staff 

  • Non-Management Staff

  • Other functions/departments


  • Specialist consulting agencies

  • 3rd Party Organizations

  • Government, ministries, department, and/or agencies.

  • Clients 

  • All other external correspondence



  • Human Resource Officers

  •  HR Assistants


  • N/A

Salary and Other Benefits 

Salary- Competitive

• Health Insurance

• Training and Development 

• Statutory Leave Days 

• Annual Bonus 


Please email your CV & Cover Letter to us at with the subject ‘Human Resource / Training Manager’. Please ensure that your CV demonstrates how your experience‚ skills and abilities meet the selection criteria set out above. We will ONLY contact candidates who meet our criteria for the above role description.


GH office:

+233 (0) 302 547 136 (landline)

+233 (0) 554 081 727 (mobile)

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