Front Desk Associate

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JOB TITLE:  Front Desk Associate

JOB FUNCTION: Administration

JOB LEVEL: Entry/Mid-level

INDUSTRY: Pet Care Facility

EMPLOYMENT TYPE:  Part-time

REPORTS TO: Operations Manager

LOCATION:  Harlem, New York

DATE LISTED: June 2, 2022

Summary and Corporate Profile:

Our client, a diverse fast-growing pet grooming company based in Harlem (the heart of NYC) is looking for a friendly, detail oriented and interpersonal Front Desk Associate who fits their culture and can model their values to join a growing team.

The ideal candidate is responsible for building lasting relationships with customers, supporting the appearance of the store and providing quality care to pets. This role is a crucial part of the organization.

Role Description and Responsibilities

  • Welcome each customer and pet with a “shake”.

  • Answer phone calls and schedule appointments.

  • Check our furry friends in and out of their appointments.

  • Consulting with clients on the needs and wants of their pets, and informing them of the process required for the desired outcome, and clearly communicating with the groomer are to be rendered both written and verbally.

  • Assist groomers and help restrain problematic dogs. 

  • Assist pet owners improve care of animals by advising on how to maintain their grooming at home in between visits.

  • Keep the store neat, organized, and well stocked.

  • Occasionally work to resolve customer complaints or concerns.

  • Bring a positive vibe to work everyday.

  • Captures content for the marketing team and uploads in canva.

  • Support The Bark Shoppe team with other daily tasks if and when needed.

Experience and Education

  • High school diploma or GED equivalence. 

  • Associates or Bachelor’s degree highly is preferred.

  • A minimum of 2 years related experience in a fast-paced team environment working for a pet care company.

 

Employability Skills

​​​​

  • Loves dogs and cats!

  • Are reliable and punctual

  • Hold a genuine and sincere interest in pets’ individual needs

  • Work well in a fast-paced team environment

Interacts with


Internal: 

  • Supervisors

  • Other departmental staff


External: 

  • Clients and pet owners

  • Consultants

  • Affiliates

  • Other 3rd Party

 

 

Working Days/Hours

The Shoppe is open Sunday-Saturday. There is some flexibility with scheduling. Part-time employees are expected to work 30 hours or less. Availability on weekends is a must.​

Salary and Benefits

  • $18.00 - $21.00 per hour

  • Flexible schedule

  • Referral program

APPLICATION MODE

Please e-mail your CV & Cover Letter to us at jobs@kusiconsulting.com with the subject 'Front Desk Associate'.

Please ensure that your CV demonstrates how your experience‚ skills and abilities meet the selection criteria set out above. We will ONLY contact candidates who meet our criteria for the above role description.